Frequently Asked Questions
How do I restore my Pro purchase?
If you previously upgraded to Pro and reinstalled the app or switched devices:
- Open CubeKing 3D on your Apple device.
- Tap the Settings icon (⚙️) on the top right.
- Scroll to the Subscription section and tap Restore Purchases.
- Your purchase will be verified with the App Store and Pro will be re-activated immediately for free.
How does the 3D Camera Cube Scanner work?
The AI Camera Scanner reads the colors on each face of your physical Rubik's Cube to compute the optimal step-by-step solution:
- Hold your 3x3 cube steady inside good, uniform lighting (avoid strong shadows or glares).
- Align the face within the 3x3 on-screen grid.
- Scan all 6 faces following the on-screen orientation prompts (White, Green, Yellow, Blue, Orange, Red).
- Once all 6 faces are captured and validated, tap Solve to get 3D interactive move instructions!
Supported Devices & Requirements
CubeKing 3D is designed for high performance and runs smoothly on:
- iOS / iPadOS: Requires iOS 15.0 or later (compatible with iPhone, iPad, and iPod touch).
- Apple Silicon Mac: macOS 12.0 or later with M1 chip or newer.
- Android: Android 6.0 (API 23) and newer, with full Android 15 edge-to-edge support.
How do I report a bug or request a feature?
Please email our support team directly at khansultan1@gmail.com. To help us resolve bugs quickly, please include:
- Your device model (e.g. iPhone 15 Pro, iPad Air).
- Your iOS version.
- A brief description of what happened or a screenshot.
Can I play offline?
Yes! All cube puzzles (2×2, 3×3, 4×4, 5×5), offline solving algorithms, practice timers, and visual themes work completely offline without requiring an active internet connection.